Quality and performance excellence :
Evans, James R. 1950-
Quality and performance excellence : management, organization, and strategy / James R. Evans. - 5th ed. - Mason, OH : Thomson Business and Economics, c2008. - x, 502 p. : ill. ; 24 cm.
Quality and performance excellence : management, organization, and strategy / James R. Evans. - 5th ed. - Mason, OH : Thomson Business and Economics, c2008. - x, 502 p. : ill. ; 24 cm.