The Call Centre Training Handbook :
Wilson, John P. 1955 August 11-
The Call Centre Training Handbook : A Complete Guide to Learning & Development in Contact Centres / John P. Wilson. - London ; Philadelphia : Kogan Page, 2008. - xiv, 319 p. : ill. ; 25 cm.
The Call Centre Training Handbook : A Complete Guide to Learning & Development in Contact Centres / John P. Wilson. - London ; Philadelphia : Kogan Page, 2008. - xiv, 319 p. : ill. ; 25 cm.