MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01307cam a2200337 i 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
20745565 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
UDS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20230310082416.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
181116s2019 nyua b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2018053860 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781138498266 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781138498259 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| Canceled/invalid ISBN |
9781351016551 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
LC |
| Language of cataloging |
Eng. |
| Transcribing agency |
LC |
| Modifying agency |
LC |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.5 |
| Item number |
.B81 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Buttle, Francis, |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Customer relationship management : |
| Remainder of title |
concepts and technologies / |
| Statement of responsibility, etc. |
Francis Buttle ; Stan Maklan |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
4th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New York : |
| Name of publisher, distributor, etc. |
Routledge, Taylor & Francis Group, |
| Date of publication, distribution, etc. |
2019. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxiii, 444p. : |
| Other physical details |
ill. ; |
| Dimensions |
25cm |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Revised edition of the authors' Customer relationship management, 2015. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME |
|---|
| Source of heading or term |
Commerce |
| General subdivision |
Marketing. Distribution of products |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations |
| General subdivision |
Management. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Maklan, Stan, |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| Relationship information |
Online version: |
| Main entry heading |
Buttle, Francis, author. |
| Title |
Customer relationship management |
| Edition |
Fourth Edition. |
| Place, publisher, and date of publication |
New York : Routledge, 2019 |
| International Standard Book Number |
9781351016551 |
| Record control number |
(DLC) 2018055744 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
|---|
| a |
7 |
| b |
cbc |
| c |
orignew |
| d |
1 |
| e |
ecip |
| f |
20 |
| g |
y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (UDS ILS) |
|---|
| Source of classification or shelving scheme |
Library of Congress Classification |
| UDS Library item type |
Books |