TY - BOOK AU - Evans,James R. AU - Evans,James R. TI - Quality and performance excellence: management, organization, and strategy SN - 9780324381320 (pbk.) AV - HD62.15 .D4 2008 PY - 2008/// CY - Mason, OH PB - Thomson Business and Economics KW - Total quality management N1 - Rev. ed. of: Total quality : management, organization and strategy. 4th ed; Includes bibliographical references and index UR - http://www.loc.gov/catdir/toc/fy0709/2006940761.html ER -