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1.
Technology and customer service : profitable relationship building / Paul R. Timm, Christopher G. Jones. by Series: NetEffect series
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2005
Availability: Items available for loan: SDD-UBIDS Library (1)Call number: HF5415.4T31.

2.
Key account management : a complete action kit of tools and techniques for achieving profitable key supplier status / Peter Cheverton. by
Edition: Third
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; Philadelphia, PA : Kogan Page, 2012
Availability: Items available for loan: CKT-UTAS Library (2)Call number: HF5438.8.K48 C41, ...

3.
The Call Centre Training Handbook : A Complete Guide to Learning & Development in Contact Centres / John P. Wilson. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; Philadelphia : Kogan Page, 2008
Online resources:
Availability: Items available for loan: Faculty of Education (1)Call number: HE8788.W31.

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