| 000 | 00874cam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | 15371700 | ||
| 003 | UDS | ||
| 005 | 20170523020601.0 | ||
| 008 | 080718s2009 enka b 001 0 eng | ||
| 010 | _a 2008031241 | ||
| 020 | _a9780749450885 | ||
| 020 | _a0749450886 | ||
| 040 |
_cLC _beng |
||
| 050 | 0 | 0 |
_aHE8788 _b.W31 |
| 100 | 1 |
_aWilson, John P. _q(John Peter), _d1955 August 11- |
|
| 245 | 1 | 4 |
_aThe Call Centre Training Handbook : _bA Complete Guide to Learning & Development in Contact Centres / _cJohn P. Wilson. |
| 260 |
_aLondon ; _aPhiladelphia : _bKogan Page, _c2008. |
||
| 300 |
_axiv, 319 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references (p. [302]-312) and index. | ||
| 600 | _2HE | ||
| 650 | 0 |
_aCall centers _xEmployees _xTraining of. |
|
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 856 | 4 | 2 | _uwww.koganpage.com |
| 942 |
_2lcc _cBK |
||
| 999 |
_c19411 _d19411 |
||