| 000 | 01307cam a2200337 i 4500 | ||
|---|---|---|---|
| 999 |
_c27489 _d27489 |
||
| 001 | 20745565 | ||
| 003 | UDS | ||
| 005 | 20230310082416.0 | ||
| 008 | 181116s2019 nyua b 001 0 eng | ||
| 010 | _a 2018053860 | ||
| 020 | _a9781138498266 | ||
| 020 | _a9781138498259 | ||
| 020 | _z9781351016551 | ||
| 040 |
_aLC _bEng. _cLC _dLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.B81 |
| 100 | 1 | _aButtle, Francis, | |
| 245 | 1 | 0 |
_aCustomer relationship management : _bconcepts and technologies / _cFrancis Buttle ; Stan Maklan |
| 250 | _a4th ed. | ||
| 260 |
_aNew York : _bRoutledge, Taylor & Francis Group, _c2019. |
||
| 300 |
_axxiii, 444p. : _bill. ; _c25cm |
||
| 500 | _aRevised edition of the authors' Customer relationship management, 2015. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 600 |
_2Commerce _xMarketing. Distribution of products |
||
| 650 | 0 |
_aCustomer relations _xManagement. |
|
| 700 | 1 | _aMaklan, Stan, | |
| 776 | 0 | 8 |
_iOnline version: _aButtle, Francis, author. _tCustomer relationship management _bFourth Edition. _dNew York : Routledge, 2019 _z9781351016551 _w(DLC) 2018055744 |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBK |
||