| 000 | 00517nam a22001817a 4500 | ||
|---|---|---|---|
| 003 | UDS | ||
| 005 | 20170125020134.0 | ||
| 008 | 170125b xxu||||| |||| 00| 0 eng d | ||
| 010 | _a2002010873 | ||
| 020 | _a0071409351 | ||
| 040 |
_aLC _bENG _cLC _dLC |
||
| 050 |
_aHF5415.5 _bU41 |
||
| 100 | _qJohn G. Freeland | ||
| 245 |
_aThe Ultimate CRS Handbook _bStrategies and Concepts forBuilding Enduring Customer Loyalty and Profitability |
||
| 260 |
_aNew York _bMcGraw-Hill _c2003 |
||
| 600 | _2Marketing | ||
| 942 |
_2lcc _cBK |
||
| 999 |
_c5339 _d5339 |
||