Customer service management in Africa : (Record no. 27397)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00722nam a22001817a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | UDS |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230309034537.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 220504b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780367143374 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | LC |
| Language of cataloging | Eng. |
| Transcribing agency | LC |
| Modifying agency | LC |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .C51 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Author/Editor | Hinson, Robert ; Adeola, Ogechi ; Lituchy, Terri R.; Okoe, Abednego Feehi |
| 245 ## - TITLE STATEMENT | |
| Title | Customer service management in Africa : |
| Remainder of title | a strategic and operational perspective / |
| Statement of responsibility, etc. | edited by Robert Ebo Hinson ; Ogechi Adeola ; Terri R. Lituchy ; Abednego Feehi Okoe Amartey |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | Routledge Taylor & Francis, |
| Date of publication, distribution, etc. | 2020. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xix,339p. : |
| Other physical details | ill.; |
| Dimensions | 26cm |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Source of heading or term | Commerce |
| General subdivision | Marketing. Distribution of products |
| 942 ## - ADDED ENTRY ELEMENTS (UDS ILS) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| UDS Library item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Faculty of Education | Faculty of Education | General Stacks | 09/03/2023 | HF5415.5 C81 | GRAD-032041622 | 09/03/2023 | 09/03/2023 | Books |