Kolb, Deborah M. <br/><br/>
Everyday negotiation :  navigating the hidden agendas in bargaining / 
Deborah M. Kolb and Judith Williams ; foreword by William Ury. 
 - Rev. ed. 
 - San Francisco, CA :  Jossey-Bass,  c2003. 
 - xviii, 377 p. ;  23 cm. 
 - The Jossey-Bass business & management series .