TY  - BOOK
AU  - Guffey,Mary Ellen
AU  - Rogin,Patricia
AU  - Rhodes,Kathleen
TI  - Business communication: process and product 
SN  - 0176501592
AV  - HF5718.3 G82 G81
U1  - 651.7 22
PY  - 2011///
CY  - Toronto
PB  - Nelson Education
KW  - Business communication
KW  - Business writing
KW  - Case studies
KW  - English language
KW  - Business English
KW  - Canada
KW  - Textbooks
N1  - Includes bibliographical references and index; Communicating in today's workplace -- Developing team, listening, and etiquette skills -- Communicating across cultures -- Writing process phase 1 : analyze, anticipate, adapt -- Writing process phase 2 : research, organize, compose -- Writing process phase 3 : revise, proofread, evaluate -- E-mail messages and memos -- Positive letters and messages -- Persuasive and marketing messages -- Negative messages -- Business report basics -- Informal business reports -- Proposals and formal reports -- Business presentations -- The job search, r�esum�es, and cover letters -- Interviewing and follow-up
ER  -