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The Call Centre Training Handbook : A Complete Guide to Learning & Development in Contact Centres / John P. Wilson.

By: Material type: TextTextPublication details: London ; Philadelphia : Kogan Page, 2008.Description: xiv, 319 p. : ill. ; 25 cmISBN:
  • 9780749450885
  • 0749450886
Subject(s): LOC classification:
  • HE8788 .W31
Online resources:
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Holdings
Item type Current library Call number URL Copy number Status Date due Barcode
Books Books Faculty of Education General Stacks HE8788.W31 (Browse shelf(Opens below)) Link to resource 1 Available FoE-031705003344

Includes bibliographical references (p. [302]-312) and index.

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