The Call Centre Training Handbook : A Complete Guide to Learning & Development in Contact Centres / John P. Wilson.
Material type:
TextPublication details: London ; Philadelphia : Kogan Page, 2008.Description: xiv, 319 p. : ill. ; 25 cmISBN: - 9780749450885
- 0749450886
- HE8788 .W31
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Faculty of Education General Stacks | HE8788.W31 (Browse shelf(Opens below)) | Link to resource | 1 | Available | FoE-031705003344 |
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Includes bibliographical references (p. [302]-312) and index.
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